We shall achieve our aim by the following objectives:

• Having in place, a stringent recruitment and selection procedure, ensuring that clients are supplied with support workers/care workers who meet the highest standards.

• Protecting the patients by placing only those support workers who have a clear criminal records bureau check and whose reference supports their positions.

• Establishing partnership with our clients to understand, agree and meet their changing requirements.

• Excelling in our recruitment and training, supplying and prompt response to our clients’ requirement.

• Encouraging a work environment that recognises and rewards the commitment of all employees to the clients’ contentment.

• Operating valuably by efficient services, which our clients consider to be value for money.

• Accepting our responsibility as part of the healthcare and social life of the country.

• Giving our carers on-going training, focusing on meeting the care needs of our clients and towards equal opportunities.

• Giving our clients, the opportunity to evaluate the performance of our nurses and carers and taking clients’ opinions seriously.